Hi, I’m Rashed Amin 👋

WordPress & Shopify Technical Support Engineer | Open Source Contributor | Problem Solver

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Years of Experience

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Support replied in WordPress org

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Tickets solved and counting

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Contribution Badge in WordPress

Some more about me

I’m a Technical Support Engineer with over 8 years of experience in the WordPress ecosystem, currently working at Startise, where I support clients in using our WordPress plugins and Shopify apps. My role involves providing in-depth technical troubleshooting, guiding users through complex issues, and helping shape feature improvements based on real user needs
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I’m also a WordPress Core Contributor, actively involved in the Support, Translation, Documentation, and Accessibility teams. My contributions reflect a strong commitment to open-source values and building a more accessible web for all.

Skills meet the experience.

Key Skills

  • Advanced WordPress Troubleshooting & Bug Reporting

    Skilled in diagnosing complex site issues and creating clear, developer-ready bug reports used by product and engineering teams

  • Project & Task Management

    Experienced in working with tools like Trello, Jira, and ClickUp to manage support queues, feature requests, and cross-team collaboration.

  • Customer Support via Helpdesk Platforms

    Proficient in providing timely, empathetic support using HelpScout and Crisp, handling both general queries and escalated complaints.

  • Custom CSS & JavaScript Solutions

    Capable of writing tailored front-end code to meet unique customer requirements for UI/UX improvements, layout fixes, and visual customizations.

  • Website Building & Optimization

    Hands-on experience with site setup, theme configuration, plugin integration, and optimization for performance and accessibility.

  • Product Research & Competitor Analysis

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  • Product Documentation & Knowledge Base Writing

    Creates clear, user-friendly documentation and FAQs that reduce support load and enhance user onboarding.

Experiences

  • Technical Support Engineer – WPDeveloper (2023–Present)

    Currently supporting a global user base across WordPress and Shopify plugins, solving complex issues, improving user experience, and empowering customers every day.

  • QA, Support & Product Manager – JoulesLabs (2020–2023)

    Led cross-functional efforts in quality assurance, customer support, and product strategy to enhance WordPress-based solutions.

  • Project Manager – Themenow (2017–2020)

    Led a passionate startup creating premium WordPress themes for ThemeForest. Oversaw product lifecycle, team collaboration, and successful launches.

  • WebDeveloper – Upwork, Fiverr

    Worked as a web developer on client-based projects, building custom WordPress websites. Focused on delivering tailored solutions that met client goals, with attention to performance, usability, and SEO best practices.

Contribution to the community

Core Contributor

Test Contributor

Translation Contributor

Plugin Developer

Theme Developer

Photo Contributor

clients say

Amazing Product and Support Team. An awesome product to quickly create and develop a concept

Marco van Ham 

Good support and practical results. Fast, clear support and genuinely useful guidance.

crossworknet

Exceptional Usability and Customer Service.  The customer support team was outstanding

matthewdhuntley

blog post

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SEO Playbook.

Amin
by on

1. Fix the technical basics first. Make sure crawlers can see your page text (not a blank JS shell), each…

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